Your responsibilities will include:
- Actively liaise with customers in a contact centre type environment by phone and email to promptly respond to and resolve any queries and issues.
- Provide friendly, reliable, and accurate information to customers while maintaining effective communication.
- Process all Customers orders in the system and liaise with production on the orders
- Verification of sales orders and production order documents and data ensuring a high level of accuracy.
To be successful in this role you will need:
- Excellent, friendly, and clear communication skills - both verbal and written.
- Be a keen problem solver with the ability to think on your feet.
- Enjoy following processes and tasks while remaining flexible in your attitude to change.
- Self-starter with the ability to pick up things quickly.
- High attention to detail is crucial including accurate data entry skills.
- Multitasking is an absolute necessity with an ability to prioritise tasks.
- Be able to learn technical aspects of the product ranges
- Computer literacy including experience is mandatory
- Pro-active approach with the ability to follow up on unsolved queries.
- Ability to work autonomously and adapt to changing tasks.
Job Type: Full-time
Salary: $23.55-$27.65 per hour
Benefits:
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- Mandarin (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: On the road
