Technical Support Representative
In-Office Only (NO REMOTE WORK)
Required Skills:
● Able to learn all details of the user's issue and communicate the correct solution.
● Critical thinking and problem solving skills to identify issues and resolve them with minimal or no supervisor input.
● Able to communicate with customers directly telling them the solution to fix their issue
● Able to effectively communicate in English via phone and text with customers and field techs in the United States
● Motivated to master English pronunciation of industry terms and geographical locations
● Demonstrated ability to proactively diagnose problems and implement solutions
Work Schedule:
● We operate a 'compressed work schedule' for this client.
● Shifts are 11.5 hours: 10:45 AM - 11:15 pm (includes one hour lunch).
● Work week alternates with 4 days one week and 3 days the following week (as a result employees have 3 or 4 day weekends scheduled each week & work an average of 15 days per month, see sample work schedule below).
Compensation:
● Day shift (A Shift) estimated pay = 25,500 PHP/mo
● 30 days paid training
● Attendance bonus
● HMO benefits fully paid for principle employee + 1 dependent (employee can choose to pay for additional dependents at our internal cost)
● SIL - service incentive leave accrued at 1 day per month after regularization. Ability to "cash-out" unused SIL days at the end of the year in exchange for equivalent pay.
● All other benefits as required by Philippines law (including SSS, 13th month pay, ect)
A Shift Example Work Schedule (10:45 AM - 11:15 PM + 1 hour lunch)
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Week 1 A Shift A shift A shift A shift day-off day-off day-off
Week 2 A shift A shift A shift day-off day-off day-off day-off
* This is one possible schedule, the client is willing to be flexible with us as long as all shifts get covered.
Office Address:
JDN Square Residential Suites & IT Park, P. Remedio St, Mandaue City, 6014 Cebu
➔ Position is only available in-office at our JDN Square location. We are NOT able to accommodate remote workers for this position as per our client contract.
Our office has air conditioning and mineral water available (for free). The facility has 24/7 security. There is a cafe on-site and 20+ restaurants within a 5 minute walk from our office.
Job Type: Full-time
Salary: From Php25,500.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
